Refund Policy

Oziro sells digital services and virtual credits that are delivered and consumed instantly. As a result, all purchases are generally final and non-refundable, except as described in this policy or where required by applicable law.

Credits are virtual currency used to pay for face-swap generation; 10 credits equal 1 USD. Once consumed, credits are non-refundable.

If you purchased credits and have not consumed them, you may contact us within 14 days of purchase to request a refund. Each request is reviewed on a case-by-case basis, and we reserve the right to approve or decline it.

Subscriptions are billed monthly. You may cancel at any time from your account settings; cancellation stops future billing but does not refund the current or any past billing period. Unused monthly credits do not roll over and are not refundable.

If a face-swap generation fails due to a technical error on our side, the credits used are automatically returned to your balance. You do not need to request a refund in this case.

This automatic refund does not apply to results you simply do not like or that do not meet your subjective expectations.

If you are charged more than once for the same purchase, or charged an incorrect amount due to a billing error, contact us and we will refund the duplicate or overcharged amount in full.

If you initiate a chargeback or payment dispute, we may suspend your account pending resolution. We encourage you to contact us first so we can resolve the issue directly.

To request a refund, email us at [email protected] with your order number, registered email, and the reason for your request. We may ask for additional information to verify the request.

Approved refunds are processed within 7-14 business days to the original payment method. The actual time depends on your bank or payment provider.

For any questions about refunds, contact us at [email protected].